- Coordination and Supervision – Coordinate, manage and monitor the workings of various departments in the organization.
• Financial – Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory. Plan effective strategies for the financial well being of the company.
• Best Practices – Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
• Monitor performance and implement improvements. Ensure quality of products. Manage quality and quantity of employee productivity. Manage maintenance of equipment and machinery. Provide technical support where necessary.
• Communication – Monitor, manage and improve the efficiency of support services. Facilitate coordination and communication between support functions.
• Sales, Marketing and Customer Service – Manage customer support. Plan and support sales and marketing activities.
• Strategic Input – Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
• College degree in business administration, commerce, management, industrial technology or industrial engineering. Certain schools offer bachelor’s and master’s degrees in operations management.
• Knowledge and experience in organizational effectiveness and operations management
• Knowledge of business and management principles and practices
• Knowledge of financial and accounting principles and practices
• Knowledge of human resource principles and practices
• Knowledge of project management principles and practices